(051) 229-49-98(050) 669-06-60
▪ Good customer service skill gained while working in a call center ▪ Excellent e-mail correspondence skill ▪ Customer service and interpersonal skills ▪ Excellent written and oral communication skills ▪ Problem-solving and negotiation skills ▪ Organizational and strategic planning skills ▪ Strong team player ▪ Self-starter and strong independent worker ▪ Highly adaptable to ever-changing circumstances ▪ Able to work under pressure and meet deadlines ▪ Honest, friendly and excellent communication skills ▪ Committed to assisting others
2004–2006 Faculty of International Relations (Master) Azerbaijan University of Languages, Baku (Azerbaijan) 2000–2004 Faculty of International Relations (Bachelor) Azerbaijan University of Languages, Baku (Azerbaijan)
Nov 2018 – Present SMM Specialist/Copywriter Publicis ZenithOptimedia 133, Bashir Safar-Oghlu St, Sat Plaza 17th Floor, AZ1009 Baku (Azerbaijan) www.zenithmedia.com Clients: BRAVO / Red Bull / Bakcell / Nestle etc. ▪ Creating digital content and content for advertisements ▪ Translating content (az-en-ru) ▪ Creating slogans ▪ Developing relevant content topics to reach the company’s target customers ▪ Monitoring and responding to users in social media channels ▪ Preparing weekly Customers’ Complaints report ▪ Brainstorming visual and copy ideas with other members of the creative team ▪ Writing and presenting a few options to clients and modifying them until the client is satisfied ▪ Preparing scenarios and storyboards for TVCs ▪ Preparing BTL activities ▪ Sharing live videos on social media channels from events ___________________________________________________ Nov 2016 – Nov 2018 Team leader of www.turbo.az Digital Classifieds, Baku (Azerbaijan) ru.linkedin.com/company/digitmaks ▪ Create an inspiring team environment with an open communication culture ▪ Set clear team goals ▪ Delegate tasks and set deadlines ▪ Oversee day-to-day operation ▪ Monitor team performance and report on metrics ▪ Motivate team members ▪ Discover training needs and provide coaching ▪ Listen to team members’ feedback and resolve any issues or conflicts ▪ Recognize high performance and reward accomplishments ▪ Encourage creativity and risk-taking ▪ Suggest and organize team building activities __________________________________________________ Freelance copywriter / translator ▪ Creating articles on different topics ▪ Translating scientific and fiction literature ▪ Translating articles into Russian, English and Azeri Jul 2014–Nov 2016 Project Manager of www.car.az Digital Classifieds, Baku (Azerbaijan) ru.linkedin.com/company/digitmaks ▪ Control and manage the web-page in total. ▪ Operate the photographer’s schedule taking photos of different vehicles placed at showrooms all over the city. ▪ Meeting with marketing managers and directors of showrooms and introducing the web-page and the Terms and Conditions. __________________________________________________ Sep 2008 – Jan 2014 Procurement Manager/Buyer ITALDIZAIN Group, Baku (Azerbaijan) www.italdizain.az/ ▪ Placing and checking the orders (pro forma invoices, order confirmations and technical drawings, as well) prepared by salespersons and designers ▪ Preparing payment letters and invoices ▪ Customer claims registration and following through ▪ E-mail correspondence with European companies ▪ Meetings with foreign guests ▪ Meetings with foreign guests ▪ Interpreting trainings ▪ Translating documents ▪ Preparing international passports and VISAs, ordering tickets ______________________________________________ Jul 2007 – Sep 2008 Office Manager/Assistant of Director ITALDIZAIN Group, Baku (Azerbaijan) www.italdizain.az/ ▪ Operation of internal telephone station ▪ Coordinating office events ▪ Ordering and buying office stationery ▪ Managing drivers’ schedule ▪ Managing drivers’ schedule ▪ E-mail correspondence with European companies ▪ Meetings with foreign guests ▪ Interpreting trainings ▪ Translating documents ▪ Preparing international passports and VISAs ▪ Ordering tickets Feb 2005–May 2007 Shop assistant Parfums de France, Baku (Azerbaijan) ▪ Consulting and selling the product ▪ Interpreting trainings for the staff _________________________________________________ Aug 2004–Jan 2006 Interpreter (az-en, en-az) SEFEVI Trainings and Education Center, Baku (Azerbaijan) ▪ Meeting guests (agricultural specialists) at the airport ▪ Traveling with them to the customers’ plants and enterprises in different regions of Azerbaijan ▪ Interpreting the whole day from 08:00 am until 07:00 pm (eng-aze/rus and aze/rus-eng) during 5-10 days ▪ One year contract - 5-10 working days every two months.
Address: 31, Akhmadli str., AZ1123 Baku (Azerbaijan) Linkedin: linkedin.com/in/ruslan-mammadov-4ba816124 Skype: r.s.mamedov Sex: Male Date of birth: 3 Sep 1984 Nationality: Azerbaijani